Events and Sessions: Always Best Care Conference 2022

REGISTRATION OPEN
8:00AM - 5:00PM

WELCOME RECEPTION & VENDOR EXPO
5:00PM - 8:00PM

HOSPITALITY DESK OPEN
7:00AM - 5:00PM

BREAKFAST WITH VENDORS
POP-UP SHOP OPEN
7:30AM - 8:30AM

INTRODUCTION AND WELCOME
8:30AM - 9:00AM

GENERAL SESSION
9:00AM - 10:30AM

Dan Thurmon isn’t just a world-renowned Hall of Fame keynote speaker. He’s also an author, entrepreneur, workplace performance expert, fitness advocate, acrobat, unicyclist (even on mountains – yes, really), drummer, and is (in his late forties) learning flying trapeze!

Dan believes we will never achieve “perfect balance.” Instead of chasing this impossible dream,we should learn to embrace uncertainty and initiate positive changes that lead to personal and professional growth. Dan’s multi-dimensional view of success incorporates quality health, strong relationships, and meaningful contributions.

Dan began his entrepreneurial career entertaining crowds at eleven years old, and learned fundamental lessons about business, performance excellence, and discipline. Throughout his lifetime, Dan has risen to the top of his profession by building businesses and developing vast networks of raving fans, loyal clients, and partners.

MORNING BREAK
POP-UP SHOP OPEN
10:30AM - 11:00AM

BREAKOUT SESSIONS
11:00AM - 12:00PM

Home-based care agencies are increasingly looking to build a workforce environment that will attract caregivers and get them to stay on the job.

Join Jennifer Mancuso, owner of Always Best Care, Birmingham, Alabama, Pam Puorro, owner of Always Best Care in East Liverpool, Ohio and Jennifer Brown, Director of Operations, Always Best Care East Liverpool, Ohio as they share the steps they take to attract the right caregivers for their agencies.

Pam and Jennifer are averaging between 22 and 23 Caregiver hires each month.

Caregiver recruitment and retention is one of the most critical concerns facing today’s home care agency. One of the things home care agency owners have done to combat this issue is to hire a full-time recruiter. Not only has this decision proven to pay off for these agency owners, hiring a full-time recruiter has also taken this responsibility off of the owner’s plate. Join Patrick Downey of Always Best Care in Bristol, Connecticut to hear why they made the decision to add him to the team as a Recruiter. In Patrick’s first month of employment, he scheduled 118 interviews and made 18 hires.

LUNCH WITH VENDORS
POP-UP SHOP OPEN
12:00PM - 1:30PM

GENERAL SESSION
1:30PM - 2:30PM

Please join Angelo Spinola for a legal update for the Home-Based Care Industry (home health and home care). He will discuss the latest legislative and regulatory developments, including an update regarding the new OSHA Emergency Temporary Standard and its application to home care providers, President Biden’s Executive Order seeking to ban non-compete agreements, and the status of the PRO Act.

We will also update the audience on the sweeping changes proposed by the Biden Administration designed to make it easier for labor unions to organize the home-based care workforce and provide existing unions with more leverage than ever at the bargaining table.

We will also provide practical, business-minded strategies to maintain a direct relationship with your workforce, reduce turnover and improve your employee engagement and satisfaction scores. We will discuss best practices for educating your workforce about union organizing and maintaining an issue free work environment.

Finally, we will discuss the Supreme Court's decisions on the Biden Administration's vaccine mandates and the Supreme Court’s rulings and discuss how the outcomes and rulings will affect employers. New developments at state and local levels regarding prohibiting federal vaccine mandates or implementing local mandates will be included.

SPEED TOPICS
2:45PM - 4:15PM

FRANCHISEE APPRECIATION DINNER
5:15PM - 10:30PM

HOSPITALITY DESK
7:00AM - 5:00PM

BREAKFAST
POP-UP SHOP OPEN
7:30AM - 8:30AM

RECAP OF DAY ONE
8:30AM - 8:45AM

GENERAL SESSION
8:45AM - 10:00AM

Discover what the Always Best Care Field Support Office Executive Team has been working on behind the scenes to support your business needs in 2021 and beyond. This hour and a half long presentation will provide insight into some of our newest programs, alternative strategies for marketing, and how the senior care industry is evolving. Listen to how cross-functional teams work together to deliver the support and value to your franchise office and the entire Always Best Care brand. At the end, we will open the floor up to a few additional questions for the executive team to answer.

MORNING BREAK
POP-UP SHOP OPEN
10:00AM - 10:30AM

BREAKOUT SESSIONS
10:30AM - 11:30AM

Remote Patient Monitoring is healthcare's newest and most innovative way to set yourself apart from the competition. Learn how RPM can help you grow your business and increase your brand awareness. Always Best Care’s, Remote Patient Monitoring (RPM) is a 2-way communication system used to monitor, record and transmit vital sign information for clinical review. The purpose of RPM is to reduce unnecessary visits to the hospital and to help the patient better manage their health in the home. RPM has been shown to reduce hospital admissions by 50% and ER admissions by 75%. In an acute care setting, it has also been shown to shorten LOS (Length of Stay) and reduce 30-day readmissions by 75%. And all of this comes at no cost to you or to your client.

Join us as we roll out the latest Always Best Care innovation program – you don’t want to miss out!

Sales can be intimidating no matter where you are in the life of your franchise. In fact, maintaining consistent sales numbers can sometimes be the trickiest and most stressful aspect of owning a home care company. Join Carrie Bianco, Owner and Director Client Care for Always Best Care in Torrance, California as she shares the techniques she uses to manage her sales pipeline and sales team to maximize her revenue growth. Carrie is celebrating eleven years with Always Best Care and she is on pace to bill in excess of $6M this year.

LUNCH
POP-UP SHOP OPEN
11:30AM - 1:00PM

BREAKOUT SESSIONS
1:00PM - 2:00PM

Listen and learn how to sell RPM to gain more clients and increase revenue hours. Always Best Care’s 5-Star Sale program is guaranteed to assist your marketer in delivering quality information to referral sources to set your agency apart from that of your competitors.

Suzanne Rhoden has developed a specific type of "behavioral sale" for Home Care Marketers in which she will review and coach with the marketing team during remote patient monitoring training. The basic principal is that the client/referral source needs to hear the selling phrase "Remote Patient Monitoring" a minimum of 3 times for it to audibly sink in. The audible cues followed by an immediate collateral that points to the phrase serves as a 4th visual trigger.

Suzanne drafted this sales plan to assist marketers to navigate through the conversation with referral sources and clients to secure the close by affording value to the source’s business line beyond the product or service.

AFTERNOON BREAK
POP-UP SHOP OPEN
2:00PM - 2:30PM

BREAKOUT SESSIONS
2:30PM - 3:30PM

What is the secret to providing dementia care? If you care for the senior population, it’s likely that 1 in 3 clients is living with dementia. By offering dementia training to your employees, they will feel equipped with the skills necessary to support their client and perform their job successfully.

In this session, we will review why and how we implemented dementia training and its overall impact on employees and clients.

Explain why you should create a dementia training program
Describe how to implement a program
Outline program benefits to caregivers and clients

Did you know that the Always Best Care System billed over $10.1 million in revenues through the VA system in 2021 with an average GPM of 54.86%. There are many different opportunities in working with the VA through the Community Care Network (CCN). Learn how many of the Always Best Care franchisees have gained healthy control over their VA billing and operations.

We will discuss some of the key problems being face by home care companies and provide a robust set of solutions to overcome them. These issues include stagnant cash flow, growing accounts receivable, confusion regarding the VA and the VACCN, antiquated billing methods, and general operational pitfalls caused by the demanding VA requirements.

We will further discuss audit and collections on unpaid invoices, how to fund your claims to ensure healthy cash flow and actively manage your day-to-day VA billing. This will allow you to focus on what really matters, providing unbeatable care to veterans while growing your care business. Learn how your fellow franchisees have capitalized on the VACCN program and how you can do the same in 2022.

EVENTS, SESSIONS
AND LOCATIONS